Terms of Use

Last Updated: 1 July 2025

Welcome to ValvellianprestigeHaven, the official website located at valvellianprestigehaven.com (the "Website"). This Website is owned and operated by , a company registered in Australia, with its registered office at (referred to herein as "we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of this Website, including all content, features, services, and information made available through it.

Please read these Terms carefully before using the Website. By accessing or using any part of this Website, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any other policies incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease using this Website.

1. Acceptance of Terms

By accessing, browsing, or otherwise using the Website at valvellianprestigehaven.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all applicable laws and regulations of Australia. Your continued use of the Website constitutes your ongoing acceptance of any amendments or updates to these Terms.

reserves the right to modify, update, or replace these Terms at any time, at its sole discretion. Any changes will be posted on this page with a revised "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes.

These Terms constitute a legally binding agreement between you and . If you are accessing the Website on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

2. Age Restriction

The Website and all services offered by , including but not limited to hotel accommodation, casino facilities, gaming, dining, and entertainment, are strictly intended for individuals who are 18 years of age or older.

In accordance with applicable Australian laws, including the Interactive Gambling Act 2001 (Cth) and relevant Australian Capital Territory gaming and liquor legislation, access to gambling, gaming, and alcohol-related services is prohibited for persons under the age of 18.

  • By using this Website, you confirm and warrant that you are at least 18 years of age.
  • If you are under the age of 18, you are not permitted to access, browse, or use this Website or any of its services, and you must leave the Website immediately.
  • reserves the right to request proof of age at any time and to deny access to any individual who cannot verify that they meet the minimum age requirement.
  • Parents and guardians are responsible for ensuring that minors under their supervision do not access this Website or any of its services.
  • Any person found to have misrepresented their age to gain access to the Website or its services may have their access terminated without notice and may be subject to legal action.

3. User Obligations

As a user of the Website, you agree to use it only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Website complies with all applicable Australian laws and regulations.

3.1 Permitted Use

You agree to use the Website solely for legitimate personal or business purposes, including:

  • Browsing information about ValvellianprestigeHaven's hotel and casino facilities.
  • Making accommodation bookings or enquiries.
  • Accessing offers, promotions, events, and entertainment information.
  • Contacting our team for support or information.

3.2 Prohibited Conduct

You agree that you will not, under any circumstances:

  • Use the Website for any unlawful, fraudulent, misleading, or deceptive purposes, including but not limited to fraud, identity theft, or money laundering.
  • Attempt to gain unauthorised access to any part of the Website, our servers, databases, or any systems connected to the Website.
  • Introduce or transmit any virus, malware, trojan, ransomware, worm, or other harmful or malicious code to the Website or its systems.
  • Collect, harvest, or store personal data of other users without their explicit consent and without complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, its content, or its services without the prior written consent of .
  • Engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Website, or that may harm or expose it to liability.
  • Post, transmit, or distribute any content that is defamatory, offensive, discriminatory, obscene, or otherwise objectionable under applicable Australian law.
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
  • Violate any applicable local, state, national, or international law or regulation, including Australian competition and consumer protection laws under the Competition and Consumer Act 2010 (Cth).

3.3 Account Responsibilities

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at or through the contact details provided on the Website if you suspect any unauthorised use of your account. will not be liable for any loss or damage arising from your failure to comply with this obligation.

3.4 Responsible Gambling

is committed to promoting responsible gambling. We encourage all guests and users to gamble responsibly and within their means. If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek assistance from the Australian Government's National Gambling Helpline at 1800 858 858 or visit www.gamblinghelponline.org.au. We reserve the right to restrict or suspend access to gaming services in accordance with responsible gambling obligations under applicable Australian Capital Territory and Commonwealth legislation.

4. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, video, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by Australian and international copyright and intellectual property laws, including the Copyright Act 1968 (Cth).

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the Website without the prior written permission of .

All trademarks, service marks, trade names, logos, and trade dress displayed on the Website are the property of or their respective owners. Nothing in these Terms grants you any right to use any such marks without the prior written consent of their respective owners.

5. Disclaimer of Warranties

The Website and all content, services, and materials available through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, to the fullest extent permissible under Australian law.

does not warrant or represent that:

  • The Website will be uninterrupted, timely, secure, or error-free.
  • The results obtained from the use of the Website will be accurate, reliable, or meet your requirements.
  • Any errors or defects in the Website will be corrected.
  • The Website or the servers that make it available are free of viruses or other harmful components.

To the extent permitted by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), we exclude all implied warranties, conditions, and representations. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded, restricted, or modified under Australian law.

6. Limitation of Liability

To the maximum extent permitted by applicable Australian law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), Valvellian Prestige Haven Pty Ltd, its directors, officers, employees, agents, contractors, affiliates, and licensors shall not be liable for any:

  • Direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of, or inability to use, the Website or its services.
  • Loss of profits, revenue, data, business opportunities, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
  • Damage to your computer equipment, software, data, or other property resulting from your access to or use of the Website, or from any viruses or other malicious code downloaded from the Website.
  • Any errors, inaccuracies, or omissions in the content or information available on the Website.
  • Any unauthorised access to or alteration of your transmissions or data.
  • Any conduct or content of any third party on the Website.

Where liability cannot be excluded under the Australian Consumer Law or other applicable Australian legislation, the liability of is limited, to the extent permitted by law, to the resupply of the relevant services or the payment of the cost of having those services supplied again.

Nothing in these Terms limits or excludes any liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable Australian law.

7. Third-Party Links and Content

The Website may contain links to third-party websites, resources, or services that are not owned or controlled by . These links are provided for your convenience and information only. We have no control over the content, privacy policies, or practices of any third-party websites and accept no responsibility for them.

We encourage you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link to a third-party website does not imply our endorsement, approval, or recommendation of that website or its content.

8. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. handles all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

9. Governing Law and Jurisdiction

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Australian Capital Territory and the Commonwealth of Australia.

Applicable legislation includes, but is not limited to:

  • Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law
  • Privacy Act 1988 (Cth)
  • Interactive Gambling Act 2001 (Cth)
  • Copyright Act 1968 (Cth)
  • Australian Capital Territory gaming and liquor legislation
  • Any other applicable Commonwealth and ACT laws

You irrevocably submit to the exclusive jurisdiction of the courts of the Australian Capital Territory and the Federal Court of Australia, as applicable, for the resolution of any disputes arising from or in connection with these Terms or your use of the Website.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website, you agree to first contact in writing at to attempt to resolve the dispute informally. Both parties agree to engage in good faith negotiations for a period of at least 30 days from the date of written notice before pursuing any formal legal proceedings.

10.2 Mediation

If informal resolution is unsuccessful within the 30-day period, the parties agree to attempt to resolve the dispute through mediation conducted in Canberra, Australian Capital Territory, in accordance with the mediation rules of the Resolution Institute (Australia) or such other mediation body as mutually agreed upon by the parties. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

10.3 Legal Proceedings

If mediation is unsuccessful or either party reasonably considers that urgent legal relief is necessary to prevent serious harm, either party may commence legal proceedings in the courts of the Australian Capital Territory or the Federal Court of Australia. Nothing in this clause prevents a party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

10.4 Consumer Rights

Nothing in this dispute resolution clause limits your rights to make a complaint with the Australian Competition and Consumer Commission (ACCC), the ACT Civil and Administrative Tribunal (ACAT), or any other relevant government or regulatory authority in Australia. Your rights under the Australian Consumer Law remain unaffected by these Terms.

11. Termination

reserves the right, at its sole discretion, to terminate or suspend your access to all or any part of the Website at any time, with or without notice, for any reason, including but not limited to:

  • Breach of any provision of these Terms.
  • Conduct that we believe is harmful to other users, third parties, or our business interests.
  • Conduct that violates any applicable Australian law or regulation.
  • Any activity that exposes to legal liability.

Upon termination, all provisions of these Terms which by their nature should survive termination shall continue to apply, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions.

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by any court of competent jurisdiction in Australia, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by on the Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

14. Contact Information

If you have any questions, concerns, or enquiries regarding these Terms of Use, please contact us at:

  • Legal Entity:
  • Address:
  • Website: valvellianprestigehaven.com

We will endeavour to respond to all enquiries in a timely manner and in accordance with our obligations under Australian law.