Cookie Policy
Last Updated: 1 July 2025
This Cookie Policy explains how , registered at , operating the website and digital services of ValvellianprestigeHaven (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website. This policy should be read alongside our Privacy Policy, which provides further details about how we handle your personal information.
By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy. Where your consent is required by applicable law, we will ask for it explicitly before placing non-essential cookies on your device.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. They are widely used to make websites work efficiently, to improve user experience, and to provide information to the owners of the site.
Cookies are set either by the website you are visiting (known as "first-party cookies") or by third-party organisations whose content or services appear on that website (known as "third-party cookies"). Cookies can be stored for varying lengths of time:
- Session cookies: These are temporary cookies that are deleted from your device when you close your web browser. They are used to keep track of your movements from page to page during a single browsing session.
- Persistent cookies: These remain on your device for a set period of time (as defined in each cookie) or until you manually delete them. They are activated each time you visit the website that created the cookie.
In addition to cookies, we may also use similar tracking technologies such as web beacons (also known as pixel tags or clear GIFs), local storage objects, and device fingerprinting techniques. For the purposes of this policy, we refer to all such technologies collectively as "cookies".
2. Who We Are
The entity responsible for this website and the cookies placed through it is:
- Legal Entity Name:
- Trading As: ValvellianprestigeHaven
- Registered Address:
- Privacy Contact: privacy@valvellianprestigehaven.com
For any questions, concerns, or requests relating to this Cookie Policy or the use of your personal data, please contact us using the details provided above.
3. Types of Cookies We Use
We categorise the cookies used on our website into the following types, based on their purpose and function:
3.1 Strictly Necessary (Essential) Cookies
These cookies are essential for the operation of our website and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in, booking a room, making a reservation at our casino floor, or filling in forms. Without these cookies, the services you have requested cannot be provided. These cookies do not store any personally identifiable information beyond what is necessary to provide the service.
Because these cookies are strictly necessary, they are placed on your device without requiring your consent, in accordance with applicable Australian privacy law and international standards.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Cloudflare places this cookie to distinguish between humans and bots. It helps manage incoming traffic, protect the website from malicious bots, and ensure the security and integrity of website requests. | First-party / Third-party | 30 minutes |
| cf_clearance | Cloudflare | Used by Cloudflare to note that the visitor has passed a security challenge (e.g. CAPTCHA). Prevents the challenge from being shown again once it has been passed. | Third-party | 1 year |
| _cfuvid | Cloudflare | Used by Cloudflare to identify individual clients behind a shared IP address and apply rate limiting. Supports security and performance of the website infrastructure. | Third-party | Session |
| PHPSESSID | ValvellianprestigeHaven | Preserves user session state across page requests. Required for booking and account management functionality. | First-party | Session |
| csrf_token | ValvellianprestigeHaven | Provides Cross-Site Request Forgery (CSRF) protection for form submissions on the website. | First-party | Session |
| cookie_consent | ValvellianprestigeHaven | Stores the user's cookie consent preferences so the consent banner is not repeatedly displayed on subsequent visits. | First-party | 12 months |
3.2 Analytics and Performance Cookies
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously or pseudonymously. This allows us to improve the way our website works, identify popular pages, monitor user flows through our booking and reservation systems, and resolve any errors or technical issues. These cookies do not directly identify you as an individual.
We will only place analytics cookies on your device with your prior consent, except where permitted by applicable law.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data on how the visitor uses the website. Used to distinguish users and track sessions across the site. | Third-party | 2 years |
| _ga_[container-id] | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and maintain a count of page requests during a visitor's session on the website. | Third-party | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data on website usage. Resets daily to distinguish users across separate 24-hour periods. | Third-party | 24 hours |
| _gat | Google Analytics (Google LLC) | Used to throttle the request rate, limiting the collection of data on high-traffic websites. | Third-party | 1 minute |
| _gat_gtag_[id] | Google Tag Manager (Google LLC) | Used to throttle request rates when Google Analytics is deployed via Google Tag Manager. | Third-party | 1 minute |
| _gcl_au | Google Analytics / Google Ads | Used by Google AdSense to experiment with advertising efficiency across websites using their services, and to track conversions from advertising. | Third-party | 90 days |
3.3 Marketing and Advertising Cookies
Marketing cookies are used to track visitors across websites for the purpose of displaying advertisements that are relevant and engaging to the individual user. These cookies help us and our advertising partners measure the effectiveness of our campaigns, retarget visitors who have previously shown interest in our hotel-casino services, and limit the number of times you see the same advertisement. They may also be used to build a profile of your interests.
We will only place marketing cookies on your device with your explicit prior consent. Please note that our casino services are strictly restricted to individuals who meet the legal age requirements under Australian law, and our marketing activities are conducted in compliance with applicable gambling advertising regulations.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Facebook (Meta) to deliver a series of advertising products, including real-time bidding from third-party advertisers, and to track conversions from Facebook Ads. | Third-party | 90 days |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the last time a user clicked on a Facebook advertisement. Used to measure ad campaign effectiveness and attribute conversions. | Third-party | 90 days |
| fr | Meta Platforms, Inc. | Used by Facebook to deliver, measure, and improve the relevance of advertisements. Contains a unique browser and user ID for targeted advertising. | Third-party | 90 days |
| ads/ga-audiences | Google Ads (Google LLC) | Used by Google Ads to re-engage visitors who are likely to convert to customers based on their online behaviour across websites. | Third-party | Session |
| IDE | Google DoubleClick (Google LLC) | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads, for the purpose of measuring the efficacy of an advertisement and presenting targeted ads to the user. | Third-party | 13 months |
| DSID | Google DoubleClick (Google LLC) | Used to identify a signed-in user on non-Google sites and to remember whether the user has agreed to ad personalisation. | Third-party | 2 weeks |
| tt_webid | TikTok Pixel (TikTok Inc.) | Used by the TikTok Pixel to identify unique visitors and track user interactions for advertising attribution and audience building purposes. | Third-party | 13 months |
| _ttp | TikTok Pixel (TikTok Inc.) | Used to measure and improve the performance of advertising campaigns served on TikTok. Stores information about how the user interacted with the site. | Third-party | 13 months |
3.4 Functionality and Preference Cookies
Functionality cookies allow our website to remember choices you make and provide enhanced, more personal features. These may include remembering your preferred language, your room preferences, or your loyalty programme information. These cookies may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| lang_pref | ValvellianprestigeHaven | Stores the user's language preference so that pages are displayed in the correct language on return visits. | First-party | 12 months |
| currency_pref | ValvellianprestigeHaven | Stores the user's preferred display currency for room rates and services. | First-party | 12 months |
| user_auth | ValvellianprestigeHaven | Used to keep a user logged in to their guest account or loyalty programme profile across sessions, where the user has selected "remember me" functionality. | First-party | 30 days |
4. Third-Party Cookies and Services
Some cookies on our website are set by third parties. These third parties have their own privacy and cookie policies, over which we have no control. We encourage you to review the privacy policies of these third parties:
- Cloudflare, Inc. — used for web security, content delivery, and performance optimisation. Cloudflare Privacy Policy
- Google LLC — used for analytics (Google Analytics), advertising (Google Ads, DoubleClick), and tag management (Google Tag Manager). Google Privacy Policy
- Meta Platforms, Inc. — used for the Facebook Pixel for advertising and conversion tracking. Meta Privacy Policy
- TikTok Inc. — used for the TikTok Pixel for advertising measurement and audience targeting. TikTok Privacy Policy
We are not responsible for the content or privacy practices of any third-party websites linked to or from our website.
5. Your Consent
When you first visit our website, you will be presented with a cookie consent banner that allows you to make informed choices about which categories of cookies you accept. Specifically:
- Strictly necessary cookies are always active and do not require your consent, as they are essential to providing our services.
- Analytics, marketing, and functionality cookies will only be set if you provide your consent by clicking the relevant options on our cookie banner.
Your consent choices will be stored in a cookie (as described above under "cookie_consent") for up to 12 months, after which you will be asked to provide your consent again. You may withdraw or amend your consent at any time by using the cookie preference settings available on our website (typically accessible via a "Cookie Settings" link in our website footer).
Where you withdraw consent to analytics or marketing cookies, we will cease placing those cookies on your device. Please note, however, that this does not affect the lawfulness of any processing that took place before you withdrew your consent.
Our processing of personal data through cookies is conducted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as any other applicable state, territory, or international regulations.
6. How to Manage and Control Cookies
In addition to the consent controls available on our website, you have the right to manage cookies through your web browser settings. Most browsers allow you to:
- View what cookies are stored on your device and delete them individually or in bulk;
- Block third-party cookies;
- Block cookies from specific websites;
- Block all cookies from being set; and
- Delete all cookies when you close your browser.
Please be aware that if you choose to block or delete essential cookies, some parts of our website — including the booking system, loyalty account login, and secure payment pages — may not function correctly or at all.
For detailed guidance on managing cookies in the most common web browsers, please refer to the following resources:
6.1 Opting Out of Google Analytics
You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on , which is available for most major browsers.
6.2 Opting Out of Targeted Advertising
You may opt out of interest-based advertising from participating companies through the following industry opt-out tools:
7. Cookies and Children
Our hotel-casino services, including this website, are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors through the use of cookies or any other means. If you believe that a minor has provided personal data through our website, please contact us at privacy@valvellianprestigehaven.com and we will take steps to delete such data promptly.
8. International Data Transfers
Some of the third-party service providers we work with, such as Google LLC, Meta Platforms, Inc., and TikTok Inc., are based outside Australia. By accepting the relevant cookie categories, you acknowledge that your data may be transferred to, stored in, and processed in countries outside Australia, including the United States of America and other jurisdictions, which may have different data protection laws to those in Australia.
We take reasonable steps to ensure that any overseas recipients of your personal information are subject to privacy obligations that are substantially similar to the Australian Privacy Principles, in accordance with Australian Privacy Principle 8.1 under the Privacy Act 1988 (Cth).
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, our business operations, or the types of cookies we use. Any updates will be posted on this page with a revised "Last Updated" date at the top of the policy.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Where we make material changes that require your consent, we will notify you appropriately, including by displaying an updated cookie consent banner when you next visit our website.
10. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have certain rights in relation to the personal data we process through cookies, including:
- The right to access personal information we hold about you;
- The right to request correction of inaccurate or incomplete personal information;
- The right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information; and
- The right to withdraw consent to the use of non-essential cookies at any time.
To exercise any of these rights, please contact our Privacy team:
- Email: privacy@valvellianprestigehaven.com
- Postal Address: Privacy Officer, ,
For more information about how we handle your personal data beyond the use of cookies, please refer to our full Privacy Policy.
If you are not satisfied with our response to a privacy inquiry or complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001, Australia
11. Contact Us
If you have any questions, comments, or concerns about this Cookie Policy or our use of cookies and similar technologies, please do not hesitate to contact us:
- Legal Entity:
- Trading Name: ValvellianprestigeHaven
- Address:
- Email: privacy@valvellianprestigehaven.com
We aim to respond to all inquiries within a reasonable timeframe and no later than 30 days from the date of receipt.