Responsible Gambling Policy

At ValvellianprestigeHaven, we believe that gambling should always be an enjoyable and entertaining experience. This Responsible Gambling Policy has been prepared and is maintained by , located at . We are deeply committed to promoting safe, responsible, and informed gambling for every guest who visits us — whether in person at our Canberra venue or through our online platforms.

We understand that for a small number of people, gambling can become a source of distress rather than enjoyment. We take that responsibility seriously and are here to support you every step of the way.

Our Commitment to Responsible Gambling

ValvellianprestigeHaven is fully dedicated to providing a safe and responsible gambling environment. Our commitment is built on the following principles:

  • We treat all guests with dignity, respect, and compassion, regardless of their gambling habits or circumstances.
  • We train all staff members to recognise signs of problem gambling and to respond with care and sensitivity.
  • We provide clear, accessible information about responsible gambling tools, limits, and support services.
  • We comply fully with all applicable Australian gambling laws and regulations, including those set forth by the ACT Gambling and Racing Commission.
  • We never encourage guests to chase losses or to gamble beyond their personal means.
  • We actively promote the principle that gambling is a form of entertainment, not a way to earn money or solve financial problems.
  • We continually review and improve our responsible gambling practices in line with the latest research and regulatory guidance.

We want every visit to ValvellianprestigeHaven to be a positive experience. If gambling ever stops feeling like fun, we encourage you to reach out to us or to one of the support services listed in this policy.

18+ Age Policy — No Exceptions

Gambling at ValvellianprestigeHaven is strictly restricted to individuals who are 18 years of age or older. This is a legal requirement under Australian law and a non-negotiable standard that we uphold without exception.

We take underage gambling extremely seriously. To protect young people and ensure compliance with age verification requirements, we have implemented the following measures:

  • All guests who appear to be under the age of 18 — or who cannot demonstrate that they are at least 18 years old — will be asked to provide valid photographic identification before entering any gambling area or participating in any gambling activity.
  • Accepted forms of identification include a current Australian or international passport, a current driver's licence, or any other government-issued photo ID showing date of birth.
  • Any guest who is found to be under 18 will be immediately and respectfully asked to leave the gambling area, and appropriate measures will be taken.
  • Minors are not permitted in designated gaming areas at any time, regardless of whether they are accompanied by an adult.
  • Our staff members are thoroughly trained to carry out age verification checks consistently and without discrimination.

If you are concerned that someone under the age of 18 may be accessing our gambling facilities, please speak to a member of our team immediately or contact us through our customer support channels. We appreciate your help in keeping gambling safe for all.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone — regardless of age, background, income, or experience. It often develops gradually, and many people do not realise they have a problem until it begins to seriously affect their life and relationships.

We encourage all guests to reflect honestly on their gambling behaviour. You may want to consider speaking with someone if you notice any of the following signs in yourself or someone you care about:

Behavioural Signs

  • Spending more time or money on gambling than originally intended
  • Feeling restless, irritable, or anxious when not gambling
  • Repeatedly attempting to cut back on gambling without success
  • Gambling to escape from stress, anxiety, depression, or other difficult emotions
  • Chasing losses by continuing to gamble in an attempt to win back money already lost
  • Lying to family members, friends, or employers about gambling habits or the extent of losses
  • Missing work, school, or important social commitments due to gambling
  • Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling
  • Continuing to gamble despite serious negative consequences in relationships, finances, or health

Emotional and Psychological Signs

  • Feeling a persistent preoccupation with gambling — constantly thinking about past experiences or planning the next session
  • Experiencing mood swings, depression, or hopelessness related to gambling outcomes
  • Feeling guilt or shame after gambling, yet being unable to stop
  • Believing that you have a special system or strategy that will eventually lead to a big win
  • In severe cases, experiencing thoughts of self-harm or suicide as a result of gambling-related distress

If you recognise any of these signs in yourself, please know that you are not alone and that help is available. Reaching out is a courageous and important step, and our team at ValvellianprestigeHaven is here to support you in connecting with the right resources.

Self-Exclusion and Responsible Gambling Tools

We offer a range of tools and programs designed to help guests stay in control of their gambling. We encourage every guest to use these tools proactively — you do not need to have a gambling problem to benefit from setting boundaries for yourself.

Self-Exclusion Program

Our self-exclusion program allows you to voluntarily exclude yourself from gambling at ValvellianprestigeHaven for a set period of time or indefinitely. This is a confidential service, and once you register for self-exclusion, our staff will make every reasonable effort to ensure that you are not able to access our gambling facilities during your exclusion period.

To apply for self-exclusion, please speak confidentially with any member of our Responsible Gambling team at the venue, or contact us using the details provided on our website. We will guide you through the process with compassion and without judgment.

In addition to our internal self-exclusion program, residents of the Australian Capital Territory may also register with the ACT Self-Exclusion Register, which can extend your exclusion across multiple gambling venues in the region.

Deposit and Spending Limits

We encourage all guests to set personal spending limits before they begin gambling. By deciding in advance how much you are comfortable spending — and sticking to that amount — you can ensure that gambling remains a form of entertainment within your means.

Time Limits and Breaks

Taking regular breaks from gambling is a simple but effective way to stay in control. We encourage guests to set time limits on their gambling sessions and to step away from gaming areas regularly to rest, reflect, and reassess.

Reality Checks

It can be easy to lose track of time when gambling. Our staff are available to provide friendly reminders and support if you feel you need assistance managing the time you spend at our gaming facilities.

Cooling-Off Periods

If you feel that you need a short break from gambling but are not ready to commit to a formal self-exclusion, you may request a temporary cooling-off period. During this time, you will not be permitted to access our gambling areas. This option is available to any guest at any time and is handled with complete discretion and respect.

Support Services and Helpline Numbers

If you or someone you know is struggling with gambling, we urge you to reach out for support. There are many compassionate, confidential, and professional services available — both in Australia and internationally. You do not need to be in crisis to use these services; they are there for anyone who wants to talk.

Australian Support Services

International Support Services

  • GamCare (United Kingdom)
    The leading provider of information, advice, and support for problem gambling in Great Britain.
    Phone: 0808 8020 133 (free, available 24/7)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    An independent charity providing information, advice, and support services to help people make informed decisions about gambling.
    Phone: 0808 8020 133 (National Gambling Helpline, free, available 24/7)
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    The leading national advocate for programs and services to assist problem gamblers and their families in the United States.
    Phone: 1-800-522-4700 (National Problem Gambling Helpline, available 24/7)
    Text: Text "HOPENY" to 467369
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A worldwide fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from a gambling problem.
    Website: www.gamblersanonymous.org
  • Gordon Moody Association (United Kingdom)
    Provides residential treatment and therapeutic support for people whose lives have been seriously affected by gambling.
    Phone: 01384 241 292
    Website: www.gordonmoody.org.uk

If you are in immediate danger or require urgent assistance, please contact Emergency Services on 000 (Australia) or the relevant emergency number in your country.

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available to speak with you in a confidential, non-judgmental, and supportive environment. Whether you have questions about our tools and services, wish to apply for self-exclusion, or simply want to talk to someone, we are here for you.

Please do not hesitate to approach any member of our staff at the venue, or reach out to us using the contact details available on this website. Your wellbeing is our highest priority, and we will always treat your inquiry with the utmost sensitivity and discretion.

This policy is published and upheld by , .

Remember: gambling is meant to be fun. Please gamble responsibly, set your limits, and know when to take a break. Help is always available — you are never alone.